Why are electronic claims faster?
When you send electronic claims to ECP they are sent through a set of edits, which check the claim to make sure the pertinent information is not missing or incomplete. You will receive an error repot within 2 hours of sending claims the will inform you if your claims passed our edits and were sent to the payer or if they rejected our edits. If they rejected our edits it will tell you which claim rejected and why. Most payers will pay electronic claims within 15 days, although there is no set rule.
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What does it cost?
We offer per claim or per provider fee schedule. For more information, please contact us at 800-327-1213 option 1, email us, or complete our information request form.
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Does our company need to buy any software?
The client is not required to purchase any computer software or equipment. All claims are uploaded via our website.
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What about patient privacy uploading claims via the internet?
ECP uses reasonable precautions to protect our users' information and to store it securely. Sensitive information that is transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
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Which practice management systems does ECP work with?
Any software that can produce an ANSI, HCFA print image or NSF file will work.
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Does ECP charge annual or renewal fees?
ECP does not charge any annual or renewal fees. There is a minimal one-time set-up fee with your start up.
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What insurance companies does ECP send claims electronically to?
ECP is a National Clearinghouse that sends to over 2,400 professional and institutional electronic payers. For a complete list of payers please click here.
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What about payer’s that do not accept electronic claims?
ECP will print and submit on paper to those payers that don't accept electronic claims for you. We put the paper claims through the same edit and review process as the electronic claims.
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Does ECP require clients to sign a contract?
Yes ECP does require a one year signed contract. However, the contract is in place to protect the client form any price increases within that one year period. If the client decides to stop sending claims to ECP, we will not invoice you.
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Anything else I should know?
We stay up-to-date on changes in the healthcare insurance industry, and we inform our clients as we become aware of changes that affect their business. We help our clients maintain compliance by alerting them if we see problems in documentation.
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